Use Case · Social

The wedding-car DM, answered before it goes cold.

Instagram, Facebook and X, watched and answered in your brand voice. The prestige and event enquiries that arrive in the evening are caught, qualified, and handed to your team as real leads.

A customer messaging a car hire firm on a phone in the evening, a prestige car in the background.

The problem

Someone DMs about the wedding car, you see it days later.

A bride asks about a classic car for August. Someone tags you about prestige hire for a birthday. The messages sit unread until the morning, or longer, and the high-value booking has already gone to whoever replied.

Overnight · unanswered

  • 20:41 DM · wedding car, August
  • 21:15 Mention · "prestige hire?"
  • 22:03 DM · 9-seater for an event
  • Cold Seen next day, lead gone

How Engenix.Ai handles it

Answered in minutes, qualified before you wake.

The agent watches every platform, answers hire questions from your knowledge base, and replies in your brand voice. It captures the genuine enquiries as qualified leads with dates and vehicle, and keeps the noise out of your team's morning.

Instagram DM · replied 20:43

"Hi! Do you do wedding car hire? Looking for something classic for 16th August, ceremony in Harrogate."
We do, classic wedding hire is one of our specialities, and we cover Harrogate. The 16th of August looks open. Can I take your email and the venue, and our events lead will send options and prices in the morning?

Lead captured · date held · routed to events · brand voice

Get started

Never let an after-hours lead go cold.

See the social agent answer a hire DM in a live demo, or book a short call and we'll connect it to the accounts your next customer is already watching.