Use Case · Voice & Chat
The 8pm enquiry, booked before you open.
Half the leisure bookings come in after you have shut. The agent answers evenings and weekends around the clock, quotes the right vehicle, and holds or books it, so the demand is yours by morning.
The problem
Out of hours is dead time, and that's when they call.
People plan their weekend on a weeknight. They ring at eight, find you closed, and book the firm whose phone was answered. The enquiry was real, the vehicle was free, and the booking went elsewhere.
Tuesday · 20:11, closed
- Missed Automatic · Saturday trip
- Missed Estate · weekend away
- Missed Minibus · Sunday event
- Lost Booked with a competitor
How Engenix.Ai handles it
It picks up at any hour, and holds the vehicle.
The agent answers the evening call in your firm's voice, checks what is free for the dates, quotes the weekend rate, and holds or books the vehicle under the caller's name, then texts a link to confirm. The booking is waiting for you in the morning.
The transcript
A late call about an automatic for Saturday.
- Engenix.AiGood evening, Engenix Car and Van Hire.
- CallerOh, hi, I didn't think anyone would pick up this late. Have you got anything for a trip on Saturday? An automatic, ideally.
- Engenix.AiWe're here around the clock. For Saturday we've an automatic estate and a small automatic SUV available. How many days, and where are you collecting from?
- CallerTwo days, from the Leeds branch. The estate sounds good.
- Engenix.AiThe automatic estate from Leeds, Saturday and Sunday, is one hundred and ten pounds for the two days including the weekend rate. Want me to hold it?
- CallerYes, hold it please, that's saved me a job.
- Engenix.AiHeld under your name and number. I'll text a link to confirm and add a driver if you need. Anything else this evening?
- CallerNo, brilliant, thank you.
- Engenix.AiYou're welcome. Have a good evening.
Get started
Own the after-hours demand you're missing.
Build a live agent and hear it take an evening booking on your own firm, or book a short call and we'll cover the hours you can't staff.