Use Case · Voice & Chat
Extend the hire, add a driver, move the return.
The mid-hire admin that ties up the counter, handled on the call. The agent checks the vehicle is still free, confirms the rate, and updates the booking in writing.
The problem
Extensions and add-a-driver calls eat the afternoon.
A job overruns, a customer needs the van two more days, a colleague needs adding as a driver. Each one is a call, a diary check, and a back-and-forth while the next customer waits at the desk.
Thursday · 15:20
- Hold Extend van · two days
- Hold Add named driver
- Hold Move a return time
- Queue Customer waiting at desk
How Engenix.Ai handles it
It checks the vehicle, confirms, and updates the hire.
The agent looks up the live booking, confirms the vehicle is free for the extra days, adds the cost at your day rate, and takes the new driver's licence details, then sends an updated confirmation. No diary juggling, no phone tag.
The transcript
A van out on a job that has overrun.
- Engenix.AiGood afternoon, Engenix Car and Van Hire.
- CallerHi, I've got one of your vans out and the job's overrun. Can I keep it another two days?
- Engenix.AiLet me check that van. Yes, it's free through to Thursday, so two more days is fine. That's the day rate twice added to your hire, forty-nine a day.
- CallerThat's great. And can my colleague drive it too?
- Engenix.AiI can add a named driver. I'll need their full name and licence details. You can reply to the text with a photo of the licence and I'll add them.
- CallerPerfect, I'll send that over now.
- Engenix.AiOnce it's on, you're both covered. I've extended the hire to Thursday six pm and sent the new confirmation. Anything else?
- CallerNo, you've sorted it, thanks.
- Engenix.AiNo problem, speak soon.
Get started
Take the mid-hire admin off the counter.
Build a live agent and hear it handle an extension on your own firm, or book a short call and we'll wire it to your booking system.