Use Case · Voice & Chat
Every hire enquiry answered, quoted, and booked.
The phone is answered in your firm's voice, availability checked, the right vehicle quoted from your own rates, and the booking taken, even when the counter is three deep.
The problem
The counter can only hold one customer at a time.
Saturday morning, the desk is busy checking vehicles in and out, and the phone keeps ringing. Each missed call is someone who needed a vehicle today. They do not leave a message, they ring the next firm in the search results.
Saturday · 09:48
- Missed Luton van · pickup tomorrow
- Missed Automatic · this weekend
- Missed 9-seater · airport run
- Voicemail No booking taken
How Engenix.Ai handles it
It answers, checks the fleet, and books the hire.
The agent answers in your firm's voice, checks live availability, quotes the right vehicle from your rates, and confirms the booking with the deposit and licence requirements, then texts the confirmation and what to bring at pickup.
The transcript
A Luton van, needed for tomorrow morning.
- Engenix.AiGood morning, Engenix Car and Van Hire, how can I help?
- CallerHi, have you got a Luton van I could pick up tomorrow morning? Moving flat.
- Engenix.AiWe do, a Luton with a tail-lift is available from 8am tomorrow. How long would you need it?
- CallerJust the one day, back by six if that's alright.
- Engenix.AiThat's our day rate at sixty-nine pounds plus a refundable deposit. You'll need a full UK licence and a card in your name. Shall I book it?
- CallerGo on then, yes please.
- Engenix.AiBooked. Luton with tail-lift, 8am pickup tomorrow, back by six. I've sent the confirmation and what to bring by text. Anything else?
- CallerNo, that was easy. Cheers.
- Engenix.AiThanks, see you at eight. Drive safe.
Get started
Stop losing the bookings you can't pick up.
Build a live agent and hear it take a hire booking on your own firm, or book a short call and we will point it at the line that costs you the most.